Showing posts with label news. Show all posts
Showing posts with label news. Show all posts

Thursday, April 12, 2007

Why you should care about United and claims adjudication

UnitedHealth just released some information about its new real-time claims adjudication today. Now, real-time auto-adjudication software has been around for quite a while. What makes United's announcement a Big Deal(tm)? While some insurers allow providers to submit claims online through a rather clunky interface, United has taken things a step further and made their system both user-friendly and responsive. This is, of course, assuming that the new software works as advertised; and it's worth noting that United has been known to go to market without a product in the past. You may remember the following quote from the article which was the topic of my 4/6 post:
Patients must assiduously document their out-of-pocket payments to assure that coverage kicks in once the deductible is met. For doctors, [Consumer Driven Health Care] means collecting fees directly from patients, many of them unable to pay, a task even costlier than billing insurers.

Although I still maintain that the administrative burden is no higher on doctors for patients with an Health Savings Account-compatible High-Deductible Health Plan (HSA/HDHP) than on doctors whose patients have a more traditional PPO plan with a deductible, I do agree that collecting fees is an issue for physicians. For that reason, I believe that CDH is the driving force behind United's (one of the largest CDH providers in the country) move. United chartered Exante Bank in 2002 as part of its efforts to provide an end-to-end CDH solution to its customers. One of its many projects is OnePay, in which Exante establishes a line of credit that is used to pay the member's portion of the cost of treatment. These are then consolidated into a single statement that can be paid directly from a Health Savings Account (HSA), Health Reimbursement Arrangement (HRA) or other account. In the event that a member can't pay the bill immediately, United will deduct monthly payments from his or her paycheck. I have to assume that the adjudication software will be incorporated into OnePay. Depending on how the system is implemented, it might just cause a major shift in provider expectations around the claims process. In other words, OnePay, or something similar from an insurer that licenses technology from United, could be coming to a provider near you in the not-so-distant future.



Related links - Terminology


Tuesday, April 10, 2007

Wellmark's P4P program: Collaboration on Quality

Wellmark has begun enrolling physicians in a pay-for-performance (P4P) program covering diabetes and hypertension care, as well as generic drug substitution, in Iowa and South Dakota. I may write a brief history of P4P at some point, but for now it should be sufficient to note that P4P has been around for years now. The idea is simple: pay physicians whose patients receive care appropriate for their condition, where "appropriate" is defined by a standards body or the organization cutting the checks. I realize it may seem odd to most, but the interesting part of the Wellmark program is that it also takes into account clinical outcomes rather than just procedure.
The key to Wellmark's program, and what makes it different from the Regence plan in Washington, is its sharing of medical information between Wellmark and participating physicians, Andringa said. By doing this, it uses both clinical data, which measures how often procedures or tests were performed, as well as outcomes data that indicates how patients' health improved.

Clinical outcomes have historically been very difficult to track outside of large, integrated group practices. Insurers generally only have claims data or separate reporting from which to work, blunt instruments at best, while independent standards bodies are fortunate to have workable data at all. Enter MDatacor, Wellmark's partner in this endeavour and the maintainer of the database to which participating physicians will contribute and which will allow for the type of analysis required to bring clinical outcomes into the payment equation.

Of course, much like Consumer-Driven Health Care (CDHC), the goal of P4P is behavior modification with the end result of lower medical cost trends. Also much like CDHC, however, very little is known about the impact of P4P on very relevant issues such as clinical outcomes. Due to the data collection issues mentioned above, data is often only available on the specific measures used to set reward amounts which means we mostly know that P4P increases physician compliance with standards to some degree. Even then, despite the fact that the maximum payment is roughly 10% of the average physician's annual income, the bar for success is set very low:

Andringa said the program has already "raised the bar" of care by improving both the number of people receiving recommended tests as well as measures of their medical outcomes. In 2005, for instance, just 18 percent of Wellmark-covered diabetic patients had received all four recommended annual tests; in 2006 that average increased to 23 percent.

It's also worth mentioning that not all physicians are happy about P4P initiatives in general. While the income boost is often appreciated, other carriers have been using the data gathered to exclude providers from their PPO networks. Wellmark has pledged not to do that, but is discussing offering discounts to members who choose to use high-performing providers.



Related links - Terminology


Monday, April 9, 2007

VA and Electronic Medical Records

I find the type of mistake that resulted in the lawsuit filed against the Veteran's Administration last week puzzling given that the VA has had Electronic Medical Record software since 1999. For those who aren't familiar with the concept, an April 10 Washington Post article gives a very good description of the problems EMRs were intended to solve.
In the popular mind, the chief deficit in medical records is legible handwriting. But that doesn't begin to describe the problem.

Many hospitals have multiple paper charts for each patient -- one for hospital stays, another for clinic visits and others for specialty services such as physical therapy. Information is passed via carbons, faxes and letters.

The charts themselves are often maddening arrays of paper held together with metal tabs and wheeled in groups by shopping cart from file room to consultation room. (Before the VA got its electronic system, only 60 percent of patients' charts could be found on any given visit.) Looking at X-rays and imaging scans is equally inconvenient and unpredictable, requiring trips to a film library and luck that the right folder can be retrieved.

The article also goes on to mention that ultimate demonstration of the power of the EMR: disaster recovery as demonstrated after Hurricane Katrina. Given that EMRs can literally be lifesavers, why are only 10% of providers and 5% of hospitals taking advantage of even a limited subset of features?

There are two major reasons. First, surveys from a variety of groups suggest that patients don't trust computers to keep their health information secure. Frankly, living as we do when identity theft is an ever-present worry, it's difficult to blame anyone for being concerned; the VA alone "has investigated 20 complaints of security breaches [in the last 2.5 years], [s]eventeen...[cases of] patient records [being] accessed by unauthorized people, and three...[of] release of medical data to third parties without patient consent."

The much more significant reason, however, is that providers outside of large group practices simply aren't organized enough and don't have the resources required to implement a real EMR.

While EMRs are, at best, rare, more and more people have access to Personal Health Records through their insurers or employers. These pieces of software have nowhere near the functionality of EMRs. The key distinction is that EMRs are maintained by providers and are intended to take the place of paper medical records. PHRs, however, are either maintained solely by the individual or are fed by claims data; details can generally be entered by the individual, but otherwise only a list of visits and, in some cases, prescriptions and lab results can be viewed. They also do not offer the same opportunities to improve patient safety by making it impossible for a busy doctor to, for example, prescribe a medication to an allergic patient.

Of course, as the VA lawsuit demonstrates, medical errors will happen no matter what technology is in use, and lack of functionality is no reason to choose not to use a PHR. I just think that the distinction is an important one, particularly as health insurance carriers like Aetna tout their PHR functionality as a major selling point.



Related links - Terminology


Saturday, April 7, 2007

April 1-7 Health Care and Insurance News Roundup

Most under-reported stories

  • Cheap AIDS drugs for South America - "A South African drug manufacturer has signed an agreement with an international company allowing it to distribute an antiretroviral cheaply in sub-Saharan Africa, the companies said on Wednesday."

Health Insurance

Health and Health Care

  • Elizabeth Edwards, on campaign trail, says she let her family down - I'm personally horrified by some of her comments. I may comment a bit on this story later.
  • Genetic Mutation Boosts Memory - Potentially enormous implications for genomics.
  • Hot flashes may be a sign of heart disease - "Using data collected from 27,000 participants involved in the huge federal Women's Health Initiative (WHI) studies, researchers found that women who have lots of bothersome hot flashes or night sweats after menopause tend to have more of the risk factors—including diabetes and high cholesterol—that increase the likelihood of developing heart disease. The analysis also found that the hormone users with the highest risk of heart attack were those older women who continued to have hot flashes after the age of 60 or more than 10 years after the start of menopause."
  • Indonesia Upsets Flu Vaccine System, Demands Glaxo, Sanofi Pay - "Indonesia is disrupting the 50-year-old system that supplies the world with flu vaccines by demanding compensation from drugmakers GlaxoSmithKline Plc and Novartis AG."
  • Opportunistic Chlamydia Screening 'Not Underpinned by Sound Evidence' (Forbes, Newswise) - "Population-wide screening programs for chlamydia, the most commonly reported sexually transmitted disease, may not actually work, a Swiss expert contends."
  • New study shows hormones' risks overstated for some - "In a postscript to a landmark study five years ago that led millions of women to abandon hormones during menopause, a new review suggests the heart risks for this group of women were overstated."
  • Computers faulted in spotting cancer - "A good mammogram reader may do just as well at spotting cancers without expensive new computer systems often used for a second opinion, a new study suggests."
  • Strep Vaccine for Kids Cuts Pneumonia Even Among Adults - "Evidence continues to mount that the use of the new pneumococcal conjugate vaccine is sharply reducing the rate of pneumonia in young children -- and even in adults who have never been vaccinated."
  • New flu strains 'resisting drugs' - "Tamiflu is viewed as the best weapon currently available against a flu pandemic, and is being stockpiled by governments including the UK's. But Japanese researchers found evidence of emerging resistance to Tamiflu, and a second drug Relenza."

Most over-reported stories



Related links - Terminology


Friday, April 6, 2007

High-deductible health insurance and its impacts

On the heels of America's Health Insurance Plans, the health insurance industry's national association, recent announcement that 4.5 million Americans are enrolled in Health Savings Account-qualified High-Deductible Health Plans (HSA/HDHPs), a new article from Harvard Medical School researchers (Kaiser News Network, AP by way of the Houston Chronicle) is being reported as finding that that women, on average, pay more per year than men for medical treatment and so are unfairly impacted by high-deductible plans. I think a bit more needs to be said about the survey, but first some (oversimplified) background.

I'm sure many are aware that the cost of health care has increased enormously over the last decade as Health Maintenance Organizations (HMOs), which had successfully controlled costs in some markets for years, and Preferred Provider Organizations (PPOs) ran into a serious problem. To wit: health care consumers had no incentive to make use of preventive care services, to take medication as directed, or to otherwise be proactive about their health, leading in some cases to expensive inpatient hospital visits that otherwise could have been avoided. One school of thought is that well-functioning markets require well-informed, accountable (read: financially) consumers. Apply that same reasoning to health care while ignoring the fact that no one is capable of being a "well-informed consumer" in today's health care market and we have Consumer-Driven Health Care (CDHC): the idea that consumers with some "skin in the game" (i.e. they have to spend more than a $15 co-pay to access services beyond preventive care) are more likely to use preventive care services and avoid unnecessary care.

The first incarnation of CDHC (Health Reimbursement Arrangements or HRAs) is not particularly relevant here. HSA/HDHPs themselves are a product of the Medicare Prescription Drug, Improvement, and Modernization Act of 2003. Known as MMA in the industry, this piece of legislation allowed individuals enrolled in qualified high-deductible health plans to put up to $4,500, tax-free, into a Health Savings Account; qualified plans were required to have a deductible of $1,050 or higher.

Back to the article. Its main point is as reported: women are disproportionately impacted by high-deductible plans because they require care that men do not.

Not only do [women] suffer the pain of childbirth, but it is also expensive. Additionally, we are more diligent in seeking care for chronic illnesses like diabetes and hypertension. While only one third of insured men under 45 hit $1,050 each year in medical costs, 55.6% of insured young women reached this figure. Similar cost disparities disadvantage insured women between 45 and 65, 74.2% of whom [as compared to 62.4% of men in the same age range] “consume” $1,050 or more in medical care annually. Overall, insured women’s median health expenditure is $997 higher than men’s. Even subtracting a few hundred dollars for the cost of mammograms and Pap smears (exempted from the deductible in a few CDHC plans), women are still big losers.

The authors go on to assert, by turns, that "CDHC will penalize [women], as well as men whose major sin is chronic illness, and many of us who are turning grey"; that CDHC will attract the young and the healthy, causing premiums to skyrocket for the rest; that CDHC will be ineffective at reducing costs; that CDHC adds layers of bureaucracy; and that CDH plans (CDHPs) are too complex. Let's take this one idea at a time.

Impact on Women

It's good that the authors acknowledge that preventive care can be covered outside the deductible in HSA/HDHPs The IRS talks about this issue in detail in bulletin 2004-15 on pages 725-727 (PDF 13-15).

Generally, an HDHP may not provide benefits for any year until the deductible for that year is satisfied. However, section 223(c)(2)(C) provides a safe harbor for the absence of a preventive care deductible. That section states, “[a] plan shall not fail to be treated as a high deductible health plan by reason of failing to have a deductible for preventive care."

The question then becomes whether many individuals in CDH plans have access to preventive care before satisfying their deductible. A December 2006 Employee Benefits Research Institute (EBRI) Issue Brief (#200) reported that 57% of surveyed individuals in CDHPs did not have coverage outside their deductible for preventive care. The obvious implication is that the authors of the new Harvard article are, broadly speaking, correct in their concern. I think the issue is more complex, however. The Harvard study fails to take into account the fact that many non-CDHPs exclude maternity coverage. In other words, while it may be true that CDHPs do end up costing women more, the greater concern is the ongoing trend of shifting the burden of health care costs onto the consumer; the dichotomy is not between traditional comprehensive health coverage and CDHPs but between high-deductible plans (which are coming no matter what happens) and CDHPs.

Impact on Those With Chronic Conditions and Pre-Retirees

Not much, I think, needs to be said on this topic. Given that the central tenet of CDHC is that consumers need to be at risk for a portion of their health care expenses, it goes without saying that individuals with higher health care expenses will be more likely to pay more out of pocket.

CDH and Increased Premiums

The industry has a term for the idea that healthier individuals will move to the cheaper plan option: "adverse selection," and it's been a concern for health insurers since CDH was first discussed. One obvious problem with the authors' claim is that they assume a) that comprehensive health coverage will continue to exist as health costs continue to increase and b) that women will remain in these plans. In any event, there is currently little data to suggest that adverse selection is occurring as a result of CDHPs. For example, Figure 7 of the EBRI Issue Brief shows that the populations enrolled in each category of plan are quite similar. Further, the GAO report cited in the Harvard study as evidence that "[CDHPs] are segregating young, higher-income men from the costlier female and older workers" actually found that, excluding retirees, the average Federal CDHP enrollee was only two years younger than the average Federal PPO enrollee. Also note that the Federal CDHP is not an HSA/HDHP; the government funds the first $1,200 of the deductible which means that single enrollees are only liable for $600 of their total health care costs.

Impact on Total Health Care Expenditures

This assertion relies on the 80:20 rule, the idea that 20% of the population is responsible for 80% of the costs. Again, it goes without saying that individuals who require very expensive care will not be able to, and should not, reduce their health care spending significantly. I think the authors largely miss the point, however. CDHP is about behavior modification. In the absence of external motivation, medication compliance, as an example, is atrocious in general. A diabetic (insulin-dependent or not) who fails to take his or her medication as directed will often end up hospitalized, often at a greater overall cost than a 365-day supply of the medication in question. The point is not to make individuals with serious chronic conditions suffer, but to address the corner cases where good decision-making can have a significant impact.

Increased Bureaucracy?

It's interesting that the authors conflated HSAs with their associated HDHPs in this section. Yes, insurers are chartering their own banks so they can collect account fees, but they charge no more than a financial institution would for the same service. I don't really understand how this trend represents "additional layers of expensive health care bureaucracy" and more than 401Ks represent "additional layers of expensive retirement bureaucracy."

To be blunt, there is no additional health care bureaucracy inherent in a HSA/HDHP than there is in a typical PPO plan with a deductible. The idea that "patients must assiduously document their out-of-pocket payments" is an odd one; the largest insurers, particularly UnitedHealth, have gone out of their way to make the collection of that information automatic. It's also difficult to understand why the authors would on one hand claim that CDHPs increase the cost of reimbursement by making doctors collect from patients while on the other hand criticizing UnitedHealth and the Blue Cross Blue Shield Association for offering to consumers lines of credit that allow doctors to immediately collect what they're due.

Complexity

While they make a good point (the necessity of a procedure is generally best determined by a doctor), I think that to object to CDHPs as they have, i.e. by first claiming that "few [CDHPs]" cover preventive care and later complaining that covering preventive care would "add complexity to our already Byzantine reimbursement system," is simply inconsistent.

In the end, no one can say quite yet what the effects of CDHP will be. Will it deliver its promised mitigation of medical cost trends? Will it destroy the health insurance industry due to adverse selection issues? Will there be provider (i.e. doctor and medical group) backlash? In my own opinion, CDH does disproportionately impact the poor and those with chronic conditions. From my perspective, however, CDHPs are significantly better than the catastrophic health plans with no provision for preventive care that I see as the only likely alternative to CDHP in the five to ten years.



Related links - Terminology